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Frequently Asked Questions

Questions about renewable energy, savings, or installation? We’ve got answers.

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  • Meter Readings
  • Relocation
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How do I submit my meter readings?

You can submit meter readings to us by email or via the portal. We would also prefer to receive a photo of the meter readings. To avoid misunderstandings, we request that you do not submit meter readings by telephone.

How does cancellation work when moving?

You can submit meter readings to us by email or via the portal. We would also prefer to receive a photo of the meter readings. To avoid misunderstandings, we request that you do not submit meter readings by telephone.

How do I cancel my contract?

You can submit meter readings to us by email or via the portal. We would also prefer to receive a photo of the meter readings. To avoid misunderstandings, we request that you do not submit meter readings by telephone.

How is my monthly installment calculated?

You can submit meter readings to us by email or via the portal. We would also prefer to receive a photo of the meter readings. To avoid misunderstandings, we request that you do not submit meter readings by telephone.

How do I prevent disconnection?

You can submit meter readings to us by email or via the portal. We would also prefer to receive a photo of the meter readings. To avoid misunderstandings, we request that you do not submit meter readings by telephone.

How do I submit my meter readings?

You can submit meter readings to us by email or via the portal. We would also prefer to receive a photo of the meter readings. To avoid misunderstandings, we request that you do not submit meter readings by telephone.

How does cancellation work when moving?

You can submit meter readings to us by email or via the portal. We would also prefer to receive a photo of the meter readings. To avoid misunderstandings, we request that you do not submit meter readings by telephone.

How do I cancel my contract?

You can submit meter readings to us by email or via the portal. We would also prefer to receive a photo of the meter readings. To avoid misunderstandings, we request that you do not submit meter readings by telephone.

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